Last Updated 12/4/2025
Health + Safety Policy
As a cosmetologist, I work in direct contact with you (and probably your skin) and it is good to know some of the following information prior to committing to performing a service:
✦ Medications currently taking (some can cause side effects during certain services- including during massage and while using chemicals)
✦ Currently diagnosed with arthritis, heart conditions, diabetes, high blood pressure, nerve damage, & other medical conditions.
✦ Currently pregnant/breastfeeding
✦ Any allergies, scalp/skin conditions
✦ Hair history to include previous services like lightening, coloring, perming, etc. as some services may result in not-so-easily-predictable outcomes (example is a perm not taking due to previous lightener application)
✦ Any information necessary to safely perform a service (i.e.- mobility issues, hearing impairment, etc.)
The client intake form asks questions relating to the information above and should be completed prior to service(s).
Consultations are thorough in order to achieve the desired results or come as closely to them as possible. I always strive for a happy customer so please be honest and communicate your needs without fear of judgment! Please be assured the information you provide is forever confidential and is used solely to determine whether services are appropriate and will result in satisfactory outcomes. This helps us both save time and money.
Speaking of time and money…
Attendance Policy
🟅 Tardiness & No Show Procedures
I allow my guests a fifteen minute tardy window. After the tardy window has passed, you may have to reschedule to an available day and time or wait for the next available window if same day service is still possible.
Habitual tardiness and lack of communication will eventually result in discontinuation of services aka My Worst Nightmare.
🟅 Canceling or Rescheduling Appointments
If you have an established appointment and something comes up, it is greatly appreciated when you let me know ahead of your appointment day that you need to either cancel or reschedule. You never have to provide me with a reason.
If you need to cancel or reschedule your appointment, please follow the typical 24-hour within your appointment rule. If you do not follow this rule and you fail to make your appointment, it can cost me. I allow guests to cancel or reschedule appointments one hour before the appointment time before the guest is considered a no show.
Since I never charge a no show fee, I do request that you please be considerate and communicate.
You may do one of the following within one hour of your scheduled appointment to ensure your appointment is successfully canceled or rescheduled:
🟅 Call or text (256) 620-2658
🟅 Adjust appointment online
Payment + Refund Policy
Service charges may vary based on services performed, appointment length, products used, miles traveled, etc. Please do not complete a payment transaction until you have received your final pricing quote. Payments must be paid in full prior to or on the day of service unless arranged otherwise. Failure to do so is considered Theft of Service.
🟅 Refunds
While a No Refunds Policy is in place, I do commit to correcting or resolving any issue and also include a complimentary add-on service at no cost to you to ensure your satisfaction.
If you would like to communicate any questions, concerns or ideas, please use the Contact Form below and I will be happy to help you.
Retail + Shipping Policy
COSMO BY ASH is an authorized professional retailer. Visit the Retail link to access the shop and browse the many award-winning products.
Orders may be picked up at the salon or drop-shipped to your specified location. All orders are shipped via ground service. Orders exceeding $199 will ship for free. As soon as tracking information becomes available, it will be forwarded to you via email.
For customers receiving packages by delivery, you must report any damaged packages or products in order to have them replaced or refunded within ten business days of the receiving date. Please report damages in writing by emailing contactcosmobyash@gmail.com.
Please include photographic evidence of the reported damage.
Local customers who selected order pick-up must retrieve their products within 5 business days of received order notification unless an alternative arrangement was previously agreed upon. If the customer fails to do this by the end of the 6th business day, the customer will be contacted via telephone and a payment link will be sent via email for shipping and handling cost settlement. When the payment is processed, the package will then be shipped to the address provided on the original order form.
🟅 Order Abandonment ☹
Failure to pick-up order or provide payment for shipping after ten business days indicates order abandonment and you will not be entitled to a refund nor will you be permitted to place another product order in the future.
Please see Refund + Returns Policy for additional information.
Anti-Discrimination & Harassment Policy
Intimidating, humiliating or sabotaging behavior exhibited towards others or myself- especially in the workplace- is not tolerated. Willful discrimination based on age, sexual orientation, ethnicity, race, religion or disability is strictly prohibited. Any abusive language or gestures which are sexual or graphic in nature are not allowed.
Failure to comply with this policy will result in immediate client termination and discontinuation of services. I reserve the right to refuse services at my own discretion and without explanation.
Questions & Comments
If you have questions or comments about these Policies & Procedures, please email contactcosmobyash@gmail.com or use this Contact Form:
